Testimonials for My HVAC Parts
12-11-12
I purchased a control board for my furnace through myhvacparts.com. This was my first time ordering something like this and I was nervous, but the part was almost $250 cheaper than what my furnace man quoted me and money was tight, so I went ahead and ordered it. Just my luck, the part ended up not working when installed on my furnace. I was very upset and frustrated and began communicating with myhvacparts.com in regard to a refund. Their Sales Manager was very helpful and walked me through the refund steps and also let me know it was rare for a manufactuerer to refund after a part had been installed, but not totally impossible. To make a long story short, the part was found to be defective and that manufactuerer , refunded the money, and myhvacparts immediately credited my account. I would do business with myhvacparts.com again in the future (though I'm hoping not to have any problems for awhile!!!). Thanks!
Rachel
Ohio
10-30-12
Thank you. You have been great! There is a Company right here in Grand Rapids. I actually brought the used worn out parts to them and they were not helpful. Your on line photos were what got me in, and your service after I ordered too many is what kept me coming back. I broke one of the bearings from the first order, so that is why I am ordering a second pair. Thank for your helpful service.
Art
Grand Rapids, MI
10-22-12
Hello! I wanted to THANK YOu for making me feel comfortable enough to order
from your online site. I ordered the part yesterday around 2:30pm, and it is
10:15am now & just received it via UPS. Now THAT's service! I don't think I
paid for next day shipment & so I owe you another thank you for getting it
to me so quickly. I will definitely use your site in the future & will
recommend it to my friends & family. I will add a Testimonial to your site
as well. Thank you SO much!
-Rachel-
Canton, OH.
7-3-12
Hi My HVAC Parts,
You may absolutely use my comments in your Testimonials page. It has only
gotten hotter as the week has gone with little relief in the forecast.
Please tell your Office Manager we (my self, wife, three kids and three dogs) thank her very much. I am glad to have to have found My HVAC Parts!!
Mike Anderson
Oskaloosa, Iowa
2-23-12
My HVAC Parts
Thankyou you, made it very simple as Rheem isn't very helpful with parts, they would rather you go to a Rheem repair contractor who really wants to come out and sell ya the same part for around 3 times the amount plus put the dam thing in! Once again you are a life saver.
Terry Duffy
Michigan
8-19-11
Thank you so much, My HVAC Parts!
You've brought a level of service that I didn't expect, and it's much appreciated! I will tell everyone I know about my experience with your company and suggest that they purchase from you when they need parts. It has truly been a pleasure doing business with you, and should the need arise, I'll be back again.
Take care,
Richard
Herriman, UT
6-25-11
My HVAC Parts
I just finished replacing the blade and everything works great. I saved an expensive service call and the part that you provided was an extremely fair price.
I will elaborate on my original comments below, with my whole experience; feel free to use my comments either all or in part. It’s the very least I can do for your company. I can’t thank you enough.
We recently hit 90 degrees here in Ohio and my 25 year old A/C units fan cracked and broke. I immediately started what I thought would be a daunting task of finding a replacement part for such an old unit. Most of the sites I found claimed to have my part but either didn’t or they wanted to redirect me to another site. The only other part I did locate was MORE than $100.00 more!
I found my part on your site so I emailed MY HVAC PARTS and received a prompt response confirming that you had my part. The female Office Manager could not have been more pleasant or helpful and I had my part at my door step three days later.
I wish to express my gratitude to you for your help, professionalism, fast service and for not charging me an arm and a leg for an old part. You got me back up and blowing cold air in no time. It’s truly appreciated, especially with another hot spell right around the corner.
Kind regards,
Rich Riordan
Strasburg, Ohio
4-16-11
The ac unit is working like a champ!! two relays, a run capacitor, and finally a new motor... hasn't run this good in a long time!! thanks for making it possible!
Jeff Dugan
Columbia, TN.
4-8-11
My HVAC Parts:
Just wanted to let you know part was delivered and I have made the installation. Furnace is running fine and tenants are happy. Thanks for all your help and I will be using your company in the future.Again,thanks for all your help.
Alvin Schvetz, Manager
Kenosha, WI
2-17-11
I want to thank you very much for your assistance's with this purchase. The instruction were very easy to follow and the swap out of the old was a cinch.
thanks again,
Alan
Illinos
1-20-11
My HVAC Parts Tech Dept,
Well your best guess was right on target. I installed the burner control last night and it worked great! Thanks for your help.
Russ Hunter
Tucson, AZ
12-7-10
My HVAC Parts
Thank you had a delay with ups some how box was missed one day but the furnace is working great thank you again for being so professional ."warm in Connecticut"
Alfonso Lopez
CT
12-10-10
Hi My HVAC Parts,
I just wanted to let you know that the replacement blower came very quickly and it works great! I don't think the system has ever been quieter. I want to thank you and everybody at my HVAC parts for such terrific customer service. I was worried that I would be "left in the lurch", but instead you guys got me a new part ASAP. What a great experience.
Thanks,
David McCoy
Beverly MA
1-7-11
Hello My HVAC Parts Tech Dept,
I just wanted to let you know that two days ago I installed the motor and module, and now I have heat in the house. Something I have not had since Thanksgiving. It is no longer 45 degrees in the house, now it is 72 degrees.
You have been of tremendous help to me and I wanted to take this moment and say thank you very much. The advice you gave me was valuable and you are a tech who truly is interested in helping people. The personal or human touch is something that is hard to find in today's business environment. You took the time to make phone calls rather than send emails or letters. Every time I called or emailed, I always received a prompt response. In this process I went through to get my furnace fixed, I did not find techs who knew what they were talking about but I certainly did with you and today my furnace is fixed and I have heat. Thank you once again.
I wish the best for this new year and say thank you once again.
Best regards,
Veenindra Singh
El Sobrante, CA
8-22-9
The new part has been ordered. Thank you for all your help. You have been very easy to deal with and it was a pleasure doing business with you. I will call upon you in the future if the need arises.
Sam
Fontana, CA
6-15-9
Dear Customer Service,
I just received confirmation of your full refund to me for my canceled order. I would like to convey my appreciation in this matter: Thank you very much! When I have repair needs in the future, I will look to your company's website and I will pass on how impressed I am with your company to my friends!
Please feel free to use my comments, which are not given lightly I might add. It is refreshing to deal with a company as professional and courteous as yours.
Sincerely,
S. Dawson
San Antonio, Texas
6-10-9
Just want to say thanks again and thank you for the excellent service, you saved my butt! The part arrived was installed and working perfectly about 1/2 hour later
NAG Services
Prescott, AZ.
2-16-9
My HVAC Parts,
I have been in the HVAC business for the past 32 years as a technician, foreman, area supervisor & service manager, working for very large and very small companies. I've dealt with some of the very best and some of the others when it comes to parts suppliers. I have to answer to my customers "and in this case I'm dealing with the elderly" so every day is important. I can't tell you how much I appreciate your tireless effort to provide me with the parts I need to satisfy my customer in a timely manner. Most providers would say oh well the factory screwed up, sorry. And nine times out of ten I wouldn't even be notified of the error until it's too late.
Had you not been able to have another part sent, I would have understood as long as I had been contacted and notified, so your communications are greatly appreciated. Communications are key in this industry. I will most definitely use your services in the future and will tell others of your professionalism and wonderful support. I will be sure to have the second control sent back in a timely manner. Thank you so much for raising the bar when it comes to parts suppliers. You are more than welcome to use my comments on your testimonial page. As I said I was very happy at the way things were handled, before I even knew there was a problem you had a solution. Thanks again to you and your Distributor for the wonderful service that they also provided.
R. Shiek
Dublin, CA.
1-13-9
Dear My HVAC Parts Sales Dept,
I just wanted to let you know what a pleasure it was to deal with you. It is so nice to know that some people are still trustworthy after having a bad experience with a heating technician recently. Your great service and pricing are very much appreciated. After installing a $29.00 part, our furnace is up and running again. The heating technician wanted to charge us $1,500.00 (we also discovered the part he was going to replace costs $109.00!) to replace a part that wasn't even the problem! We are placing your phone number on our furnace so we will always know who to call first. I will not hesitate to highly recommend your company to people needing HVAC parts. Again, thank you for your help!
Sincerely,
Cheri from Colorado
12-22-8
My HVAC Parts Tech Dept-
You and the lady who took my order are the best! I got the part from you locally at your supply house, and already installed it! They had it waiting right on their counter.
Fantastic service is hard to come by these days, and you all are *top notch.* Wow. Very responsive to my email and phone call, very friendly, extremely fast at replying to my questions. You all were completely focused on helping me out and I am utterly satisfied.
Have a great holiday!
-Jason S.
11-3-8
Thank you for the speedy service; and an excellent website that helped me order the correct part.
Tom Williams
Portland, OR.
8-14-8
My HVAC Tech Dept,
Just to let you know the part arrived safe and sound. Looks like I got the last old style board as the website has been updated I noticed. A local AC business wanted to charge me $750 for this board. Only took about 10 minutes to change out this board moving one wire at a time so I didn't cross anything up. Saved $565, I'll be recommending your website to my friends that feel comfortable doing their own work.
Thanks,
Mike DeWeese
Plano, Texas
7-19-8
I want to say thanks for the great services that you gave me during the time of my misfortune of having my AC in Opt. The parts you sent me did the job and also the information that was on the web site about Capacitors was a great help in connecting everything back since this was really my first time replacing both the fan and the Capacitor. I was unaware of the Herm, Fan and Common terminals. I am more into electronics than Heating and Air conditioning but I catch on easy and with the economy the way it is and am retired it was just too expensive to have someone to come out and repair it. Therefore your web site was greatly appreciated. Therefore again I say thank you very much for the great service and you will probable see me again in the future for my heating and cooling needs.
Michael F. Adams
Columbus, Ohio
My HVAC Parts
I cannot thank you enough for all your help. Your customer service is fantastic, and I truly mean that.
I installed the new inducer and it still did not work, so I called a technician to investigate the problem. It turns out the circuit board was failing and this was affecting the gas valve (or so I have been told).
Hopefully the problems will be solved tomorrow AM, but I once again cannot thank you enough. It truly is a rarity to experience a company such as yours. Best of luck in your future.
C. Campbell
Mt. Laurel, NJ.
My HVAC Parts
I received the parts. Thank you so much for your excellent customer services.
I'll be back.
H. Zarrinnhad
Virginia
Dan,
Thank you for your nice comments! Do you mind me using them on our Testimonials page? No personal info will be used except name, city and state.
Not at all. Feel free to use whatever you need. The comments I sent were completely true and your future customers deserve to know what kind of incredible service you guys offer.
Have a great holiday!!
Hi My HVAC Parts, I want to thank you for helping me resolve my blower motor problem. It is extremely difficult for the non-HVAC person to track down part numbers from Trane. I will definitely recommend your company to everyone I know.
Marlow Galbraith
Tech Dept;
"Your customer service is tops. I deal with vendors daily and many are a pain in the ass (pardon me), even when you spend your money with them! So -to me , dealing with professional adults is a pleasure. I have ordered the contactor and thanx again."
tom winn
Jacksonville, Florida
8-11-7
It got here this afternoon-thanks for the prompt shipment.
You have a very good website with lots of information and it is layed out well without a lot of confusion. I also am very pleased to report the Capacitor fixed my heat pump-so I am breathing a $1000 dollar sigh on the pump. Thank You again.
D Grimes.
Washington State
7-3-2007
Thanks for the timely delivery and great service.
T. DeLorbe
Highlands Ranch, CO
"Thank you for such prompt service! The ignitor is in and the house is warm again in less 12 hours after the furnace failed. Of the few teaching pages on your website that I looked at, I have to say they are excellent!
Gerry
Stationary Engineer
Denver - January 2007"
"Hi, My HVAC Parts
I've been meaning to write to thank you for your great service. I think I understand why projects like mine can be a real pain to deal with. Anyway, I appreciate your honesty in working with me. By all means please feel free to quote me. Good service seems rare these days, so I'm happy to support folks and businesses that provide it."
Best regards,
Paul Busch
St Paul, MN.
To Everyone at MY HVAC Parts.com!
This was one of the best sites I have visited. All my questions were answered on the site. For the things I still wasn't clear about, I emailed hvac with my questions. Your Service Tech responded instantly with answers to all my questions. The parts prices were the lowest and the service and delivery the fastest. Thank all of you at HVAC for everything and I look forward to doing business with you again.
Dave Fink
West Hills CA
To Whom It May Concern,
Thanks for the great customer service during my recent purchase of an Inducer for my Consolidated furnace.
To be brutally honest I was concerned when I got a lady on the phone from your office since the consolidated furnace is out of business now. My fears were totally unfounded as I found out rather quickly. She knew much more about the consolidated furnace and the part I needed than I did and in truth more than most local companies I had talked to. I later found out that she has been actually involved with hands on work in Heating and Air Conditioning for 20 years, believe me it showed.
Many thanks to her and the Technician that I talked to once my Inducer arrived a couple of days later for their very friendly and knowledgeable service.
You folks are on my favorite list and I will recommend you to everyone I know.
Don Ryan
N.Y.
Just wanted to reply to let you know I received my part about 1hr after I had e-mailed you Friday the 17th. It was installed with no problems what-so-ever, and my furnace is running perfectly.
Please pass along a very special "Thank You" to your tech guy for responding extremely fast last Monday in order for my part to get to me. His outstanding service is second to none, and if I ever have any more problems with my furnace in the future, he will be the first person I will go to for help and parts.
Thank You!
Eric Iler
Hi again. Thanks so much. If you were here I would kiss you. Within hours of receiving the part. I HAD HEAT AGAIN. I hope you have a wonderful holiday.
Thanks again, Liz
TOTALINE WIRELESS THERMOSTATS AND RECEIVER INSTALLATION.
Many thanks to MY HVAC Parts. com!
They made my purchase simple and easy to understand. They provided excellent documentation and help for my new wireless thermostat system. The service was excellent and I highly recommend them to anyone that wants to save money. Connecting this system was easy. I compared this system to other stores and no one could come close to the price listed on MY HVAC PARTS. com. Many thanks to your serviceman and all the folks at MY HVAC PARTS. com for my purchase. I'm totally satisfied.
D. Rowe,
Portland, OR.
Dear My HVAC Parts.Com,
Thank you for a GREAT web site! Finding the information I needed was a breeze!
Your site has a LOT of GREAT technical information too! I have marked your site as a Favorite for future reference and ordering.
Also, Thank You for the quick call back with help on a none listed part!
Tom
Aprilaire 600 Humidifier Installed by our client 2003
Early this winter I purchased an Aprilaire Humidifier from you after checking many types of humidifiers and vendors on the Web.
The price was excellent and the installation information was very complete on your web site and I felt comfortable with the purchase.
I am 69 years old and my wife and I bought an 1800 sq ft condominium two years ago. For the first year we used a floor model humidifier but the daily process of filling with water, poor performance and general inconvenience prompted me to search for a more automatic process. I am quite handy with tools and have more than an adequate tool compliment. The unit arrived within several days of ordering. Everything was in order so I immediately laid out the opening cuts.
Within a day I was prepared to install the outside sensor, the humidifier body and return and the water supply. Because of the spacing between supply and return vents, I purchased an adjustable 6" elbow which, with just a bit of trimming, fit the job perfectly. When the humidistat was installed and the fan relay installed the unit was fired up .... and worked perfectly.
Within a day the household humidity had jumped nearly 20%. It has held between 32% and 40% all through a particularly cold winter here in the Northeast.
I am very pleased with the product and although I did not need any support from you, I am sure it would be available if needed.
I now understand why you say that this model is your most popular seller.
N. Edman
Hellertown PA
The info you gave me has been very helpful. With your instruction I will be able to change the speeds on my unit myself without the cost of a service call. You have been very helpful. Thanks again.
J Pallante
hello,
i received the tracking # and it looks like i should receive the item today.
thank you very much for the speedy delivery.
thanks
jim wells
just a thanks for your handling of my order L40-046. Part works just fine.
Deane
let me tell you something, I have never received faster response to an email than your last email. wont bother you anymore.. I am a new home owner whose family has been freezing for the last week. The tech visited teh previous owner and robbed her blind for 500.. new blower.. I dont want this guy coming by with the same idea.. a visit is 85.00 I am going to order the same module...white rodgers 50347140 or the new one that ends in 843.. the install instructions come with the package right? thanks man, you are a great help I wanted to write and say thanks for the great service. The relay has fixed my problem and the unit is working correctly now.
John Barrar
Contactor Replacement
My HVAC Parts,
It works like a charm. I hope you can use this testimonial.
When I first found your site, I figured it was too good to be true. I figured wrong. I saved half the price by doing it myself with your help.
My initial request for help took less than a day. You told me the exact part I needed. That's quick and confident service.
The part arrived in less than 3 days. Once again very quick service in my book.
When I emailed for additional assistance, I got an answer within 20 minutes!! Did I mention you guys are quick? And knowledgeable too.
Thank you once again for your time,
Carlos
Motor Change
Hello,
I just wanted to thank you for the information that you had posted on your webpage.
Yesterday, I replaced by blower motor using your instructions. It was very helpful. I managed to remove the old motor, replace with a larger and more powerful one. AND IT WORKED!! My wife is very happy now.
The pictures were great, the instructions were helpful.
So I just wanted to say, Thank you. It saved me about $400.00
Shakil
We are human and made a mistake!
My HVAC Parts,
I just "checked" my online credit card statement and saw the $175 credit had posted. I would like to thank you for your prompt attention to this matter and for your integrity as an individual.
Best Regards,
D. Phelix
Motor and Capacitor
The parts were correct. Thanks for all your wonderful very prompt service and attention to my order. I saved at least a couple of hundred dollars. You promptly filled and shipped my order and helped me verify it was the correct part. Thanks again.
-James Miles
TRANE VARIABLE SPEED SPECIAL ORDER MOTOR AND SPEED CONTROLLER
TO MY HVAC PARTS.COM
I WANTED TO SHARE MY EXPERIENCE WITH THOSE WHO HAVE HAD SIMILAR EXPERIENCE AND OTHER DO-IT-YOUR SELF-ERS.
MY FURNACE WENT BAD DURING THE PEAK HEAT OF THE 2005 SUMMER SEASON. I CALLED AN HVAC SERVICEMAN IN MY AREA AND HE DIAGNOSED THE FURNACE AS HAVING A BAD MOTOR. HE STATED THAT IT IS A VARIABLE SPEED TRANE MOTOR AND HE SAID THAT THE MOTOR IS VERY EXPENSIVE. HE THEN QUOTED ME A PRICE OF $ FOR THE MOTOR ALONE, AND THE TOTAL PRICE TO INCLUDE LABOR $1150. NOT KNOWING ANY BETTER, I AGREED TO THAT PRICE, AND SAID THAT HE WOULD BE AT MY RESIDENCE AT 10:00 A.M. THE NEXT MORNING.
THE NEXT DAY, HE CALLED ME AT 8:00 A.M. TO CONFIRM THAT HE WOULD BE THERE AT 10:00 A.M. NEEDLESS TO SAY, HE DIDN'T CALL AGAIN UNTIL 2:00 P.M.
DURING THE LENGTHY WAIT ALLOWED ME TIME TO SURF THE WEB ONLY TO COMPARE THE PRICE FOR THE TRANE VARIABLE MOTOR I NEEDED. I CALLED MY HVAC PARTS IN DENVER COLORADO AND SPOKE WITH ONE OF THEIR HVAC SERVICE TECHS. HE TOLD ME THAT HIS COMPANY IS A LICENSED TRANE DEALER. I GAVE HIM THE SPECS OF MY MOTOR AND HE QUICKLY RETURNED WITH THE PRICE OF $ FOR THE MOTOR AND $ FOR THE MODULE ATTACHMENT FOR A TOTAL OF $ (A HUGE DIFFERENCE FROM THE $ QUOTE FROM MY AREA SERVICEMAN). AT THAT POINT, I DECIDED TO ORDER THE MOTOR AND MODULE FROM MY HVAC PARTS. I FIGURED AT THE VERY LEAST, I WOULD CALL SOMEONE TO PUT IT IN AT A REASONABLE PRICE.
I THEN OPENED THE BACK OF THE FURNACE AND SAW THAT THE TRANE SYSTEM CAME WITH TWO WIRE ATTACHMENT AND THE HOUSING WAS ON A TRACK. I AM MECHANICALLY INCLINED, SO I DECIDED THAT THIS WAS AN EASY JOB, THEREFORE I DECIDED TO DO IT MYSELF.
MY HVAC PARTS TECH EVEN E-MAILED ME EACH STEP OF THE WAY. HE PROVIDED ME WITH MY PRICE BREAKDOWN AND THE FEDEX TRACKING NUMBER TO TRACK MY PURCHASE.
WHEN THE MOTOR ARRIVED ( I CHOOSE NEXT DAY AIR AT A COST OF $), I READ THE VERY SIMPLE INSTRUCTIONS, ASSEMBLED THE MODULE TO THE MOTOR AND RE-ATTACHED THE MOTOR TO THE BLOWER AND SLID THE HOUSING BACK ON THE TRACK FROM WHICH IT CAME. MY UNIT IS NOW WORKING PERFECTLY.
THEREFORE, I WOULD LIKE TO PERSONALLY THANK MY HVAC PARTS AND THEIR TECH FOR MAKING MY ON LINE PURCHASE A PLEASANT EXPERIENCE.
B. BAYLOR,
BOWIE, MD.
Hi Speed Motor Install to cure poor air flow
You guys are great! I`ve had low airflow in my central a/c.system for the 3 years that I`ve lived at this house. Nowhere have I found a solution to increase the airflow in tht system until I came across your site & found a hi-speed replacement blower motor(# 1694). I installed it,& it works great !! Thanks again. I do however have a question about the # 1695 motor for use as a condenser coil cooling fan motor. Is this motor suitable for outdoor use? The one that`s in service now is starting to howl a little,& I did some measuring,the 1695 220 volt motor will work in it`s place if I cut 3 inches off the shaft. I just need to know if it`s suitable for outdoor use. Please let me know, as I need to replace it soon . . .
Thanks,
Chris wood
Furnace Control Board
Dear MY HVAC
I got my parts yesterday and installed them. Everything worked perfectly! Many thanks for the prompt service. This may or may not be of interest to you but, the old part failed because the fan motor relay started a mini-fire on the controller board. Very disturbing. Hope they've fixed that with the new boards.
Thanks again for your help
John
Bad Furnace Heat Exchanger
Thank you for this web site !!!! I live in Ohio and was told I needed a new heat exchanger on my furnace. Most companies assume because you are a disabled female you won't understand the problem. Thank you so much for the photos; I now have a better understanding. I had a new motor installed two years ago. Can I just have a new heat exchanger installed? I try to keep my furnace clean, vacuuming the inside around the blower, etc for dust and also the cold air vent and floor vents, and keep the filters changed. Thank you again for the information.
D. Ernst
Bad Furnace Motor
The motor works great. And your instructions about the Lennox adjustable mounting bracket were terribly helpful. I called you just a few hours ago and now my furnace is working again! Thanks...
Jim Winsor
Arvada , Colorado
It's not often I do this, but I just wanted you to know that I am 100% satisfied with the service you provided. I haven't been able to get this part locally and I couldn't find anyone locally who would do the repair, so when I found that you had the part, I was relieved. It arrived on time and the part fit perfectly.
Thanks!
Kevin Conero
Installation of 24 Volt Igniter/Sensor
Outstanding customer service! My HVAC Parts responded quickly to my need for a new Igniter/Sensor for my pilot ignition. Overnight delivery was arranged and my family is warm again. I will use www.myhvacparts.com again for all my field replaceable HVAC components.
John, North Carolina.
Part came on Monday, 5 business days like you said. Very pleased, I now have an air conditioner again. First time using your site, will highly recommend it.
A few days ago, I called a service man because our unit would not start. He came out switched the upside down fuse that my husband put in wrong, and used a screwdriver to ground something near the capacitor, and the unit started. He immediately shut it down and said" that compressor sounds awful, you need a new unit. I can do it for $3700.00-4000.00 today in about an hour and a half." I told him no way.
When he left, I started the unit up from my thermostat and it has been cooling our home since Tuesday. Just thought you would want to know, if it wasn't for your site, I would not have known any better.
Thanks for all your help.
Sandy Deutsch
Wow, thanks for the quick turnaround and reasonable prices! I got the part today and my AC is happy again!
William Diehl
Thanks for the part to my furnace. It has been installed and my house is cool for the really hot weather we are having now. Thank you for all you help in helping find and receive this item. I received the part the next day as promise. I will refer to anyone else I know that need a part.
Thanks
Dolores Wright
I just want to sincerely thank you for the excellent service you provided. My AC unit died the previous night, and it was pretty hot and humid here in SC. I absolutely needed to get the AC fixed ASAP, because I was also very concerned about our 6-month old baby and the heat.
I tried locally to get a new capacitor with no success, as the part I was looking for was not stocked at every company I called and they did not offer to contact the manufacturer or recommend another source.
I saw your company on the internet and decided to give you guys a call, with little hope of having much success. The gentleman at your company that gave me assistance on the phone when I called was outstanding and actually made phone calls quickly to the manufacturer and other sources to locate the part I needed, and then gave me a few options since the exact voltage rating capacitor could only be shipped from the factory. However, the next higher rating capacitor was offered as an alternative and it was stocked locally, which provided a much higher probability of arriving the next day (Friday), which was critical to me. So I chose this option.
It arrived the next morning, I installed it, and everything worked beautifully. Of course, I had to modify the clamp that holds it in place, however this was expected as I was forewarned about a possible size difference.
Thanks for coming through for us! I couldn't have imagined lasting through the weekend without AC and a baby in the house.
Thanks again,
Al Rauchut
Charleston, SC
